FAQS

Where do you source your meat?

Our farm is right
on Canberra’s door step in a little place called Hoskinstown NSW

Are the cattle free range?

Yes, the cattle are able
to roam freely in large open spaces

Has your meat ever been frozen?

No. Never. We pride ourselves on always fresh, never frozen.

How do I know the best way to cook my meat?

Scan our QR codes of
check out our website for tips and tricks on the different cuts. You can also head to "The Grill" section on our website for some fabulous recipes!

When do I need to order by?

We currently have in-store pickup and delivery available every Tuesday and Friday. So your order would need to be in by:

-Monday at 11:59 AM to receive
delivery on Tuesday.

- Thursday 11:59 AM to receive delivery on Friday.

How will I receive my meat?

Your order will be delivered in a refrigerated van in recycled paper bags. If no one is home the bags will be placed inside an insulated box with ice bricks and left in a cool place for you to collect when you arrive home. However, we do not recommend your meat being in these boxes for more than a couple of hours, especially as the days get warmer, so we suggest picking a day for delivery when someone will be home.

RETURNS

What if I have a problem with one of my products?

1. Incorrect items

2. Not fit for purpose

3. Short of shelf life

Please contact our Customer Care team on 0438382363 within 24 hours of receiving your order to arrange a suitable solution.

Shipping

What days do you deliver?

We currently delivery Tuesdays and Fridays!

Where do you deliver to?

We are currently delivering to the Canberra, ACT and Queanbeayn, NSW regions.

How will my purchase be delivered.

Your order will be delivered in a refrigerated van in recycled paper bags. If no one is home the bags will be placed inside an insulated box with ice bricks and left in a cool place for you to collect when you arrive home. However, we do not recommend your meat being in these boxes for more than a couple of hours, especially as the days get warmer, so we suggest picking a day for delivery when someone will be home.